Terms of sale
Draft pending legal review.
1. Scope
These terms apply to services sold by Sofiane Jelloul EI (Scaly AI) to business clients. They don't apply to consumers.
Publisher contact details: Avenue Paul Langevin, Résidence Kromos'Home, Bâtiment Y Porte, 59650 Villeneuve-d'Ascq, France. Phone: +33 6 50 98 41 70. Email: contact@scalyai.fr.
2. Consultation, audit, and quote
The first step is a free 45-minute consultation. Custom projects then start with a paid audit, at the price shown on the Pricing page, credited toward the project if you sign within 30 days. After the audit, the quote is fixed.
3. Prices and payment
Prices exclude tax.
VAT not applicable under Article 293 B of the French Tax Code.
Services are paid 50% when you order and 50% on delivery. Monthly fees are payable in advance, each month.
Late payment incurs penalties at the European Central Bank rate plus 10 points, and a fixed €40 collection fee (French Commercial Code, Articles L441-10 and D441-5).
4. Setup and rental
Setup fees are paid once and are non-refundable. Monthly fees have no minimum term. What each monthly fee covers depends on the offer and is listed in the quote. For voice agents, minutes beyond the bundle are billed at cost, and you're notified first.
Private AI for business: AI usage is included in the subscription, within a fair-use limit specific to each plan. If usage stays above it on a lasting basis, Scaly AI notifies the client and suggests a plan change.
5. Ownership
Custom software you buy belongs to you, code included. Rented tools remain the property of Scaly AI. Rented custom software can be bought out along the way. Your data stays yours, whatever the plan.
6. End of contract
When a monthly fee ends, rented tools stop running. Your data is returned to you, then deleted from our systems within 30 days.
7. Personal data
We sign a GDPR data processing agreement (Article 28) with every client whose personal data we process. Data is stored and processed in Europe.
8. Liability
Scaly AI has a best-efforts obligation. AI assists: the client remains the decision-maker for sensitive actions.
9. Governing law and disputes
These terms are governed by French law. Any dispute, after an attempt at amicable settlement, falls under the exclusive jurisdiction of the Lille Judicial Court (tribunal judiciaire de Lille).