Frequently asked questions
Everything business owners ask us before getting started. Don't see your question? Ask it during the free consultation.
Getting started
Where do we start?
With a free 45-minute consultation. You leave with your first wins identified and a clear next step.
Is the consultation a sales demo?
No. We talk about your business, not our tools. If AI isn't useful for you right now, we'll tell you.
Can we start a project without an audit?
Not for a custom project: the audit is the minimum, it makes sure you invest where the real gain is. Our ready-to-deploy offers (private AI, AI visibility, compliance) start right after the free consultation.
How does the audit work?
Fully remote, over 1 to 2 days of calls and video meetings. You get an interactive action plan: a private page where each action is explained and ticked off as you go.
How long does it take?
A quote within 5 days of the audit, then from 5 business days for an automation, 6 to 10 business days for a chatbot or an assistant, 10 to 20 for an agent, and 2 to 8 weeks for custom software.
Do we need technical skills?
No. We handle the technical side. Your team tests and signs off.
Where do you work?
We're based in Villeneuve-d'Ascq, France, and work remotely by video with clients worldwide.
Pricing and plans
How much is the audit?
€1,400 (≈ $1,600) for 1 to 2 days. It's credited toward your project if you sign within 30 days.
How much does a project cost?
There are three ways to pay. One-time: the audit, AI compliance, or custom software you buy (from €7,000, ≈ $8,100). Setup, then an all-inclusive monthly fee: automations (from €1,900, ≈ $2,200, per workflow), chatbots and the document assistant (from €1,500, ≈ $1,700), and AI agents (from €2,000, ≈ $2,300). Subscription: private AI and AI visibility. Full details are on the Pricing page. See pricing
Is the quote fixed?
Yes. After the audit, the price is in writing and won't change. Any change goes through an amendment you approve.
What isn't included?
Almost everything is included: usage and upkeep are part of the monthly fees, and private AI usage is part of its subscription, within a fair-use limit. The only exception: call minutes beyond the voice agent's bundle.
Why rent instead of buying?
The monthly fee covers maintenance, updates, and AI usage: there's nothing for you to manage, and you can stop whenever you like.
Do we own what you build?
It depends on the offer. Custom software you buy is yours. AI agents, chatbots, the document assistant, and automations are rented: Scaly AI keeps ownership of the code, and the monthly fee covers maintenance and AI usage.
Who owns custom software?
It depends on the option. If you buy it, the software and its code are yours. If you rent it, Scaly AI keeps the code, and you can switch to buying later.
Security and data
Where is our data stored?
In Europe, and it's never used to train a model. Health data is hosted by an HDS-certified provider.
Does the AI make decisions for us?
No. Every sensitive action is approved by a person.
Do you comply with GDPR and the EU AI Act?
Our tools follow both frameworks: data stored and processed in Europe, human approval of sensitive actions, and our agents always introduce themselves as AI. When we process personal data for you, we sign a data processing agreement (Article 28). To frame your own AI use, we offer an AI compliance service. This isn't legal advice. See AI compliance
After delivery
Do you stick around after delivery?
Yes. Your tools keep running on their monthly fee, which covers usage, monitoring, fixes, and updates. For automations, that fee is called AI maintenance. See AI maintenance
Is there a minimum term?
No: setup is paid once up front, then you can stop whenever you like.
What happens if we stop the monthly fee?
Rented tools stop running, since Scaly AI keeps ownership of them. Custom software you bought stays yours. Your data is returned to you, then deleted within 30 days.